§ 06 — Get in Touch

Talk to an engineer, not a sales chatbot.

Every inquiry routes directly to our process engineering team. Tell us what you're producing, at what scale, and we'll come back with a sized line, lead time, and budget — usually within one business day.

Reply
< 24h
Languages
5
Markets
80+
§ Direct Channels

Two ways to reach us — pick what's fastest for you.

§ Headquarters

Shanghai Hightek

No. 588, Yindu Road
Xuhui District, Shanghai 200231
P.R. China
Office Hours
Mon–Fri · 09:00–18:00 (UTC+8)
Sat · 09:00–13:00 (UTC+8)
Emergency Support
24/7 for active commissioning projects
§ Response SLA
  • Email reply< 24h
  • WhatsApp reply< 2h
  • Quotation turnaround2–5 days
  • Drawing revision3–7 days
  • Sample / proof2 weeks
§ Local Sales Reps

In-region engineers in 12 markets.

Africa · MENA · Latin America · Southeast Asia. Site visits within 7 days for projects above 100,000 USD.

Request a regional contact
§ Location

Find us in Shanghai's Xuhui industrial corridor.

Our 12,000 m² manufacturing facility sits 35 km from Pudong International Airport and 22 km from Yangshan Deep-Water Port — the world's largest container terminal. Visitors are welcome by appointment.

From Airport
~45 min by car (35 km)
From Port
~30 min by truck (22 km)
Nearest Metro
Line 5 · Yindu Rd Station (8 min walk)
Open in Google Maps
PVG · AIRPORT35 KM YANGSHAN PORT22 KM SHANGHAI CBD HTK MACHINERY FACTORY · 12,000 m² N 10 KM 31.1772° N · 121.4290° ESITE 01 · HQ
§ Before You Inquire

Quick answers to what buyers usually ask first.

What information should I include in my first inquiry?

Product type, target capacity (L/h or BPH), end-product specs, voltage and frequency at your site, and your project timeline. If you have a P&ID or facility layout, attach it — we can quote much more accurately.

Do you provide a free quotation?

Yes — quotations and preliminary line layouts are always free. Detailed engineering drawings (P&ID, GA, electrical schematics) are produced after a deposit.

Can I visit the factory before placing an order?

Absolutely. We host visitors weekly. Let us know your travel dates and we'll arrange airport pickup, hotel near the facility, and a structured tour of fabrication, polishing, assembly and testing bays.

What languages does your sales team speak?

English, Mandarin, Spanish, French, and Arabic. Technical documents are issued in English by default; translation to your local language is available on request.

How are quotes priced — FOB, CIF, or DAP?

Default pricing is FOB Shanghai. We can also quote CIF or DAP to your nearest port or facility door. Insurance and customs handling can be bundled on request.

Is my project information kept confidential?

Yes. We sign NDAs on request and never share your specifications, drawings, or formulas with third parties. Inquiry data is stored on encrypted servers, never sold.

§ Next Step

Still have a question? Ping us on WhatsApp.

Most replies inside two hours. No commitment, no pressure.